SHIPPING & HANDLING

FEES (APPLICABLE TO U.S. - LOWER 48 WITH NECESSARY ADJUSTMENTS TO OTHER LOCATIONS)

UP TO $19.99		$ 6.49
$20.00 - $39.99		$ 8.99
$40.00 - $59.99		$11.49
$60.00 - $79.99		$12.99
$80.00 - $149.99		$14.49
$150.00 +		$16.99

Shipping prices are based on the amount of your total purchase and orders are charged in full when your order is placed. If you make a 'special shipping request,' you will be billed the actual amount for the shipping cost and any drop fees. Most orders are shipped from Ponca City, Oklahoma, with a few shipped from other U.S. locations. If the supplier is unable to ship within 3-5 business days of your order, you will be notified; and, unless we receive instructions from you within two business to do otherwise, your order will be placed on backorder and be shipped as soon as possible.

You are advised that all saddles are hand made upon order and you should expect delivery to take anywhere from 6 - 12 weeks, excluding shipping time (excluding saddle items numbered 33760: Roper Saddle; 33740 Pleasure Saddle and Pony Saddles #'d 29999, 30000, 30006 and 30005.

Orders are most usually shipped by UPS Ground. UPS automatically includes insurance protection in the amount of up to $100.00 in its shipping fees. Shipping times are our 'best estimates of delivery times,' but some circumstances (such as a supplier having the item on backorder) can affect our 'best estimate' at the time your order is placed. Note: Please let us know when you order if you absolutely must have an item by a certain date. If we are unable to meet your required date for receipt of your order, we will notify you by telephone or email. If you experience any problem with shipment of your order, please notify us via e-mail and we will follow-up and get back to you on the matter.

Cancellation Restrictions: You have a maximum of twenty-four (24) hours from the time you place your original order to cancel it for any reason. If your order has been charged and processed, but not shipped, you may be subject to a 5% fee to cover the cost we are billed for the financial handling of your transaction.
If you elect to cancel your order, it must be done in writing - via e-mail. Your order will not be considered canceled until you receive an e-mail from us confirming receipt of your cancellation notice within the 24-hour period specified.

Damaged and Lost Items: If you receive a freight-damaged shipment, you can refuse it or make a note when you sign for it with the Carrier, and require the Carrier give you a copy of that receipt. When you accept any shipment, it is your responsibility to open it immediately and report any concealed freight damage to both the delivering Carrier and us. You must file your claim for the freight-damaged product with the Carrier which has the responsibility for covering the cost of the damaged product and associated costs. Information you will need to provide are:

a. Complete Customer Name on Order
b. Contact e-mail & Telephone Number of Customer Submitting Notice
c. Complete Address at which Shipment Received
d. Date Shipment Received
e. Catalog (Item) # & Description
f. Shipper's Name & Address

You should follow the instructions the Carrier provides on how to handle your Claim when you report it to ensure satisfactory handling of the matter. We are not responsible for damage to an order damaged through shipment; however, please contact our Customer Service Department by e-mail regarding any questions you have or information we may provide to assist you.

Non-Deliverable, Refused or Unclaimed Orders: If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or e-mail at the address and/or telephone number from which the order was received. If no response is received, the customer will be charged the appropriate shipping charges and a 25% restocking fee.

Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require receipt of an additional handling and re-shipping charge prior to reshipment of the order.